Warranty

IMPORTANT DISCLAIMER:

It is unequivocally stated that all provisions herein concerning warranty claims are governed by the policies established by Suorin. SuorinUSA.com, while extending customer assistance, bears no liability for determinations rendered by the Suorin factory warranty center. The following stipulations delineate the scope and limitations of warranty coverage:

• Exclusion of Damages Arising from Normal Wear and Tear or Misuse:

  • Damages resulting from the inherent degradation of materials through routine usage are expressly excluded from warranty coverage.
  • Any discernible visual evidence of product misuse, abuse, or the presence of blemishes, regardless of origin, will immediately nullify the warranty.

• Temporal Limitation of Warranty Coverage:

  • The manufacturer's warranty period commences on the documented date of purchase, contingent upon the provision of a valid purchase receipt.
  • Failure to provide proof of purchase will void any warranty claims.

• Warranty Voidance Due to Improper Maintenance:

  • Product failures attributable to cleaning procedures or the removal of foreign substances from internal or external surfaces will result in immediate warranty invalidation.

• Requirement for Original Packaging Integrity:

  • All products are distributed in their original packaging.
  • Customers are required to retain the original, undamaged packaging throughout the warranty period.
  • Product returns necessitate the submission of the device in its original, undamaged packaging.

• Categorical Exclusion of Consumable Components:

  • Pods, cartridges, coils, and e-liquids are explicitly excluded from warranty coverage.
  • This exclusion is absolute and without exception.

• Manufacturer's Warranty Duration and Protocol:

  • The manufacturer provides a 6-month warranty.
  • Customers are directed to adhere to the instructions provided within the device's original packaging for warranty procedures.